Privacy Policy

We are committed to protecting your privacy and personal data security. This Privacy Policy explains how LookRoad (“we”, “us”, “our”) and our website collect, use, store, share and protect your personal information when you visit our website, purchase products, or use our services. Please read this policy carefully before using our products and services. Your continued use of our services signifies that you have read, understood and agreed to this policy.

1. Information We Collect

1.1 Identity & Transaction Information

When you place an order, register an account, or complete payment, we collect your name, phone number, shipping address, email address, payment related details, order records and invoice information for order processing, fulfillment, aftersales support and security verification.

1.2 Device & Browsing Information

When you browse our website, we automatically collect your device type, operating system, browser type, IP address, access time, browsing behavior, page interaction data and log information to optimize experience, security and service performance.

1.3 Customer Service & Interaction Information

When you contact support, submit inquiries, participate in surveys, or use chat tools, we collect your communication content, contact details and issue descriptions to respond and improve services.

2. Marketing & Preference Information

With your explicit consent, we may collect preference data to send product updates, promotions, service notifications or industry information. You may opt out at any time.

3. How We Use Your Information

3.1 Process orders, verify payments, arrange delivery, and provide after sales service;

3.2 Protect account, transaction and platform security, prevent fraud and abuse;

3.3 Improve website functions, user experience, product design and service stability;

3.4 Send marketing or service notifications with your consent;

3.5 Comply with legal obligations, conduct compliance checks and risk control;

3.6 Respond to inquiries, feedback and complaints.

 

4. Consent and Withdrawal

4.1 How We Obtain Consent

By completing an order, creating an account, checking agreement boxes, or continuing to use our services, you consent to our processing of your information as described in this policy. Marketing communications are sent only with your explicit permission.

4.2 Withdrawing Consent

You may withdraw your consent at any time via email, account settings or unsubscribe functions. Withdrawal will not affect processing activities already carried out based on your prior consent.

Support Email: support@look-road.com     

 

5. Disclosure and Sharing

We share or disclose your information only in the following circumstances and under the principle of minimum necessity:

5.1 Necessary for order fulfillment: sharing limited data with logistics, payment or warehouse partners;

5.2 With your explicit consent;

5.3 Compliance with laws: responding to lawful requests from judicial or regulatory authorities;

5.4 Protection of legitimate rights: preventing fraud, security risks or harmful activities;

5.5 Authorized service providers: sharing minimal data with technology, operation or customer service partners who are bound by confidentiality obligations.

We do not sell, rent or illegally transfer your personal information to third parties.

 

6. Data Storage and Security 

We store your data on secure servers protected by firewalls, access control and encryption.

6.1 Your order, account and transaction data are stored on secure servers with strict access
 management;

6.2 Payment information is encrypted under  PCI-DSS (Payment Card Industry Data Security Standard) and retained only as long as necessary for transaction completion;

6.3 We conduct regular security testing and risk assessment to ensure data security.

 

7. Third Party Services and External Links

7.1  We may integrate third-party tools including payment gateways, logistics, maps, chat
services and analytics. Third parties process information under their own privacy policies;

7.2 Our website may contain external links. We are not responsible for third-party privacy practices;

7.3 This policy no longer applies once you leave our website or are redirected to third-party platforms.

 

8. Information Security

8.1 We use  SSL encryption, AES-256 storage encryption, access control, firewalls and security audits to protect data;

8.2 We strictly limit internal access and require authorized personnel to sign confidentiality agreements;

8.3 We conduct regular security assessments to prevent data leakage, loss, alteration or misuse;

8.4 In case of data security incidents, we will notify users and authorities as required by law.

 

9. Data Retention

We retain your personal information only for the shortest period necessary to fulfill the purposes stated in this policy or as required by law. After retention periods expire, we delete or anonymize data.

 

10. Your Rights

You may exercise the following rights in accordance with applicable laws:

10.1 Access, review, correct or update your personal information;

10.2 Request deletion of your personal information (except as required by law);

10.3 Restrict or object to certain processing;

10.4 Receive a portable copy of your data;

10.5 File complaints or appeals.

We may verify your identity to protect security. We will respond within 30 days.

 

11. Protection of Minors

Our services are intended for adults. If you are under 16, please use our services with a guardian. If we discover unauthorized data from minors, we will delete it immediately.

 

12. Policy Updates

We may update this policy due to business adjustments, technical upgrades, or changes in applicable laws. Your continued use of our products and services after any revisions to this privacy statement take effect constitutes your acceptance of the updated privacy statement. The updated policy shall take effect upon publication.

 

13. Contact Us

If you have questions, suggestions or wish to exercise your rights, contact us by email at support@look-road.com.