Questions? We've Got Answers.

A: All LookRoad products hold authoritative international certifications and fully comply with both US and EU regulatory standards. Certifications include:

1. UL Certification
2. Full CE Certification (including EN 15194 for vehicle safety, EMC for electromagnetic compatibility, and LVD for electrical safety)
3. RoHS Environmental Certification

A: Yes, you can. This e-bike is equipped with three riding modes to suit different needs:

1.  Manual Mode – No electric assist, pedal just like a traditional bike
2. PAS Mode – Pedal gently for smooth power assistance
3. Pure Electric Mode – No pedaling needed; just twist the throttle to go

When the electric assist is off, it rides smoothly and naturally like a standard bicycle.

A: Battery specifications vary by product – please check the detailed product parameters for your specific model. If the battery supports quick release, it can be removed and charged separately. Under normal conditions, a full charge takes around 6–8 hours.

A: The battery is equipped with built-in overcharge, over-temperature and short-circuit protection, and will automatically cut off power once fully charged – allowing for safe overnight charging. We still recommend avoiding prolonged excessive charging to extend battery service life.

A: Yes. Cold winter temperatures reduce battery activity, resulting in a slight drop in range. Warming the battery to room temperature before riding can help alleviate this range reduction.

A: Using third-party chargers with mismatched specifications is strictly prohibited, as it may damage the battery or create serious safety hazards.

A: Use the buttons on the handlebar display to switch between 1–5 pedal assist levels. Some models come with a right-hand throttle for pure electric riding.

A: The display can withstand daily rain and splashing. Prolonged submersion, high-pressure water washing and wading through deep water are strictly prohibited.

To further protect the display and cables from water damage during rainy rides, we suggest preparing a waterproof cover for them.

A: The e-bike is delivered 85% pre-assembled, with a total setup time of under 20 minutes (assembly takes only 10–15 minutes). Simple assembly steps:

1. Unfold the bike and adjust the handlebars
2.  Lock all folding parts

All necessary assembly instructions and tools are included in the package.

A: Please click the dedicated link here to watch the exclusive assembly video for your specific LookRoad model. 

A: All basic brake and gear adjustments are completed at the factory before shipment. If you notice brake squeaking or poor shifting during use, you can perform minor adjustments by following the user manual, or contact our customer service team for professional guidance.

A: Immediately record your bike’s serial number (usually located on the head tube). This serial number is required for:

1.  Applying for warranty service
2.  Filing a theft report

A: We recommend maintaining your LookRoad e-bike at least once a year or every 1000 miles (1600 km), whichever comes first. Regular basic maintenance includes:

1. Lubricating the chain
2. Cleaning the bike frame and components
3.  Checking and adjusting tire pressure
4. Tightening loose bolts and fasteners

A: Follow these tips to extend your e-bike’s battery service life:

1. Charge the battery regularly, even when the bike is not in use
2. Avoid exposing the battery to extreme high or low temperatures
3. Store the battery in a cool, dry place when not in use
4. Maintain steady riding habits and a consistent pedaling rhythm
5.  Avoid excessive and frequent use of the throttle

A: For long-term storage, follow these guidelines to protect the bike and battery:

1. Keep the battery charged to 50%–60% of its capacity
2. Store the entire bike in a cool, dry place away from extreme temperatures
3. Recharge the battery to 50%–60% once a month to avoid damage caused by over-discharging